Right of withdrawal & warranty

The products are manufactured exclusively for the customer; therefore, a right of withdrawal or cancellation is generally excluded.

StoryTeez.com wants to offer the customer the best possible shopping experience:

If the size doesn't fit or the product doesn't suit the customer, StoryTeez.com offers an exchange in the form of a voucher. A refund of the purchase price is not possible.

A 14-day right of return applies; the customer bears the costs of return shipping.

To make use of this option, the customer is requested to contact customer support at info@storyteez.com .

§ 9 Warranty

(1) The statutory warranty rights apply to the products we offer.

(2) In case of returns due to defects, storyteez.com will also cover the postage costs.

(3) Given the current state of technology, data communication via the internet cannot be guaranteed to be error-free and/or available at all times. Storyteez.com therefore assumes no liability for the constant and uninterrupted availability of the online service.

(4) Defects and reasons for complaint:

Obvious manufacturing or processing defects are considered legitimate grounds for complaint. In these cases, we naturally offer free replacement.

In the case of product or printing defects, StoryTeez.com requires clear photos demonstrating the defect for inspection. However, complaints are also submitted where the validity of the claim is either still pending or not established. The most common cases and how they are handled are summarized here.

Product and printing defects

A legitimate reason for complaint is generally a significant manufacturing or processing defect in the product, as well as a misprint. In such a case, StoryTeez.com will arrange for a free reprint.

First wash cycle & care instructions

Experience has shown that any defects in print durability become apparent after the first wash . This is usually due to incorrect pretreatment of the fabric by the manufacturer. Therefore, print products should be inspected promptly after delivery and washed according to the washing instructions to identify any defects and submit a complaint. Defects caused by non-compliance are not considered grounds for complaint.

Yellow frame on textiles

On some textiles, a yellowish-brown haze or border may appear around the print. This primarily affects heather colors . This is caused by drying residue, which is not always avoidable. However, the residue generally disappears after one or two washes. If this doesn't happen after two washes, there is probably another cause, which StoryTeez.com is happy to investigate.

Inappropriate clothing size

Textile sizes are not subject to any standardization, which is why a size M from manufacturer A can be completely different from the same size from manufacturer B. For your convenience, we provide a size chart for each product with width and height information. These measurements refer to an unwashed textile and are not guaranteed. Should the actual measurements deviate by more than +/- 5% after our inspection, StoryTeez.com will provide a free replacement as a gesture of goodwill.

Image vs. printing inks

Design images may differ in color from the actual print colors. Generally, the colors in the images may appear a little more saturated, or the colors on the shirt may appear a little darker.

Why is the subject crooked or incorrectly positioned?

Positioning is subject to tolerances, and textiles are not always cut exactly straight. StoryTeez.com will provide replacements for larger deviations.